1. Introduction

At Beauty Routine, we strive to provide a smooth and hassle-free shopping experience. This Shipping and Exchange Policy outlines the terms and conditions for shipping and exchanging products purchased through our website. Please read this policy carefully to understand your rights and responsibilities.

2. Shipping Information

a. Shipping Areas:

We currently offer shipping exclusively within Nigeria. We do not ship to international addresses at this time.

b. Shipping Methods and Delivery Times:

We offer the following shipping options within Nigeria:

• Standard Shipping: Delivery within 4-11 business days.
• Express Shipping: Delivery within 1-8 business days.

Note: Delivery times may vary based on your location, order size, and other factors. Orders placed on weekends or public holidays will be processed on the next business day.

c. Shipping Costs:

Shipping costs are calculated at checkout based on your location and the chosen shipping method. The total shipping cost will be displayed before you complete your purchase.

d. Order Processing:

All orders are processed within 1-2 business days after payment is confirmed. You will receive a confirmation email with tracking information once your order has been shipped.

3. Exchange Policy

a. Eligibility for Exchange:

We accept exchanges for products that are damaged, defective, or incorrect (e.g., wrong item, wrong color, wrong size) within 2 days of delivery. To initiate an exchange, please follow these steps:

1. Contact Us: Email our customer service team at customer@beautyroutinecosmetics.com within 2 days of receiving your order. Please include your order number, a description of the issue, and photos of the product if applicable.
2. Approval: Once we receive your exchange request, we will review it and notify you of the approval or rejection. If approved, you will receive instructions on how to return the item.
3. Return Shipping: Customers are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure the safe return of the product.

Processing: Once we receive the returned item, we will inspect it and process the exchange. You will receive an email confirming the exchange and the shipment of the new item. The exchange item will be shipped using the same method as the original order.

b. Non-Eligible Items:

Certain items are non-exchangeable, including:

• Sale items
• Gift cards
• Products that have been used, opened, or altered
• Items purchased through third-party retailers

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at customer@beautyroutinecosmetics.com. Provide your order number, a description of the damage or defect, and photos of the product. We will work with you to resolve the issue, either by replacing the product or offering a refund, depending on the circumstances.

5. Lost or Stolen Packages

Beauty Routine is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier. If your package is marked as delivered but you have not received it, please contact the carrier directly to file a claim. We recommend checking with neighbors or other possible delivery locations before reaching out to the carrier.

6. Changes to Shipping and Exchange Policy

We reserve the right to update or modify this Shipping and Exchange Policy at any time. Any changes will be posted on our website, and the date of the latest revision will be indicated at the top of the policy.

7. Contact Us

If you have any questions or concerns about our Shipping and Exchange Policy, please contact us at customer@beautyroutinecosmetics.com. We are here to assist you and ensure your shopping experience with Beauty Routine is a positive one.